These Terms and Conditions govern the use of our services. By accessing or using our website/platform, you agree to be bound by these terms. They cover various aspects, including user responsibilities, intellectual property, and dispute resolution. Please read them carefully before proceeding. 

Booking conditions apply to all bookings made with us from February 2024

Except where otherwise specified, we, ActifStar acts only as an agent in respect of all bookings we take and/or make on your behalf. For all activities and adventures, the supplier as a third party will be responsible. 

We act as an agent on behalf of various local tour operators and destination management companies who organize and supply adventure holidays in south of Spain. References to “Supplier/Principals” in these Booking Conditions, means these third party suppliers organising and providing your adventure holiday.

References to “Travel Arrangements” in these Booking Conditions means the adventure holidays organised and provided by the Supplier/Principals, which will generally consist of accommodation, in-country transport, activities and excursions and other travel arrangements as specified on your booking confirmation.

References to “you” and “your” means all persons named on the booking. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that they: – have read these Booking Conditions and have the authority to and does agree to be bound by them; – consent to our use of personal data in accordance with our privacy policy and are authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); – are over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; – accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Please Note: We act only as an agent in respect of all bookings we take and/or make on your behalf.

As a result of the above, our obligations to you may vary depending upon which Travel Arrangements you book with us, and we have tried to set them out below as clearly as possible: – Section A contains the conditions that will apply to all bookings;

SECTION A – APPLICABLE TO ALL BOOKINGS

1. YOUR CONTRACT

When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Travel Arrangements.

Your booking with us is subject to these Booking Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and you we advise you to read both carefully prior to booking. The Supplier/Principal’s terms and conditions may limit and/or exclude the Supplier/Principal’s liability to you. Please ask us for copies of these if you do not have them.

Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you confirmation on their behalf. Except where explicitly stated otherwise in these Booking Conditions, as an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the Travel Arrangements provided by the Supplier/Principal.

2. BOOKING

When you make a booking on our website, you will have the opportunity to review all the details of the booking before making payment in your wishlist and through email with ActifStar. Once you have reviewed these details and made payment, we will proceed to confirm the booking. In some instances, we will need to check availability with the Supplier/Principal before confirming the booking.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. Please ensure that the names given are the same as in the relevant passport. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

The booking information that you provide to us will be passed on only to the relevant Supplier/Principal or other persons necessary for the provision of your Travel Arrangements. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any special category (sensitive) information that you give to us such as details of any disabilities, or dietary and religious requirements. In making this booking, you consent to this information being passed on to the relevant persons. Certain information may also be passed on to security or credit checking companies. If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in the UK. If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. Please click here for full details of our privacy policy.

3. PAYMENT

In order to book your chosen Travel Arrangements, you must pay a non-refundable deposit at the time of booking of 30Euro (or full payment if booking within a specified number of days before departure and specified by ActifStar).

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will inform the Supplier/Principal(s) who will cancel your booking and charge the applicable cancellation fees (as set out in the Supplier/Principal’s terms and conditions).

Except where otherwise advised or stated in the terms and conditions of the Supplier/Principal concerned, all monies you pay to us for Travel Arrangements will be held by us on behalf of the Supplier/Principal concerned until we make payment to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.

4. ACCURACY

We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Travel Arrangements that you wish to book before you make your booking.

5. PRICES

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen Travel Arrangements at the time of booking.

6. INSURANCE

For international travel outside European Union: you are required to take out appropriate travel insurance as a condition of booking with the Supplier/Principal and will not be allowed to join a trip without it. Your insurance must include adequate protection for overseas medical treatment, evacuation/repatriation and the specific activities in your itinerary. We also highly recommend taking out a policy which also includes personal liability, cancellation and cover in the event you are unable to join your trip due to illness or injury, curtailment and loss of luggage or personal effects.

For domestic travel: if travelling within your home country or region (Spanish), please confirm before departure that you are entitled to access the public medical system easily should an accident occur. We would still strongly recommend you take out travel insurance which covers you for cancellation cover, in the event that you are unable to join your trip due to illness or injury. 

For all trips:  If for any reason you travel without adequate insurance cover, or are unable to travel, neither we nor the Supplier/Principal will be liable for any losses arising, in respect of which insurance cover would otherwise have been available.

7. SPECIAL REQUESTS

Any special requests must be advised to us at the time of booking via the Critical Information section of the Passenger Information on your booking, however we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your booking or any other documentation or that it has been passed on to the Supplier/Principal is not confirmation that the request will be met.

8. FITNESS TO TRAVEL AND MEDICAL CONDITIONS

We are not a specialist disabled holiday company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen Travel Arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen tour.

Acting reasonably, if the Supplier/Principal is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the Supplier/Principal’s behalf or, if you did not give us full details at the time of booking, we will inform the Supplier/Principal who may cancel it and impose applicable cancellation charges, when we become aware of these details.

9. CHANGES AND CANCELLATIONS BY YOU

Any cancellations must be made via email. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that the Supplier/Principal will meet such requests. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier/Principal of your Arrangements. The Supplier/Principal will charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Travel Arrangements and will increase closer to the date of departure). See our basic cancelation policy. 

If a trip is cancelled by you for any reason and the booking terms for your trip allow -the deposit will not be refunded. 

This term can not be changed and is accepted by you in the general form. 

10. CHANGES AND CANCELLATIONS BY THE SUPPLIER/PRINCIPAL

We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Travel Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative travel arrangements offered by the Supplier/Principal but we will have no further liability to you.

If a trip is cancelled by your supplier/principle for any reason you are entitled to either a full refund, to move your booking to an alternative date or to convert your payment into credit. Your decision to convert your booking to account credit is final once submitted and refunds cannot be requested at a later date.

If you move your booking to a new date, your original booking terms will apply. This decision is final and refunds cannot be requested at a later date.

11. COMPLAINTS

As the contract for your Travel Arrangements is between you and the Supplier/Principal, any queries or concerns about your Travel Arrangements should be addressed to them in the first instance. If you have a problem with your Travel Arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

If you wish to complain when you return home, please put your complaint in writing and send it to the email that you have been using to communicate with ActifStar. ActifStar will forward this to the supplier. From there ActifStar does not have any say or interference between you and the supplier. 

12. OUR RESPONSIBILITY FOR YOUR BOOKING

Your contract is with the Supplier/Principal and its booking conditions apply. As Agent, we accept no responsibility for the actual provision of the Travel Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the Travel Arrangements that we pass on to you in good faith. 

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. *Additional terms apply for customers resident in the UK or EEA. Please see Section B for further information.

13. EVENTS BEYOND OUR CONTROL

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Events Beyond Our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier/principal’s (s) control.

14. VISA, PASSPORT AND HEALTH REQUIREMENTS

It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure.

Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.

We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.

15. RATINGS AND STANDARDS

All ratings are as provided by the relevant Supplier/Principal. These are intended to give a guide to the services and facilities you should expect from your accommodation. Furthermore, some Supplier/Principals may provide information on the difficulty, fitness and skill requirements for your chosen Travel Arrangements. This information is intended as a guide only and you must satisfy yourself that you are capable of participating in your chosen Travel Arrangements. We cannot guarantee the accuracy of any ratings given.

16. DOCUMENTATION & INFORMATION

All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier/Principal in question are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Travel Arrangements or any other services please contact us.

17. FOREIGN OFFICE ADVICE

You are responsible for making yourself aware of official advice in regard to the safety of Spain which you will be travelling and to make your decisions accordingly.

18. YOUR BEHAVIOUR

You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the Supplier/Principal’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the Supplier/Principal reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the Supplier/Principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

Legal Notice:

This Legal Notice governs the use of this website and its content. By accessing and using this website, you agree to comply with the terms and conditions outlined in this notice. Any unauthorized use may result in legal action.

Privacy:

We are not allowed to miss use, sell your personal information. Your personal details are only used to your travel arrangement. Our Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our services, you consent to the practices described in this policy. We are committed to safeguarding your privacy and maintaining the confidentiality of your information.